Return Policy

Right to Cancel

You have the right to cancel this contract within 14 days without giving reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision by contacting our customer service.

Please Note:

  • Unwanted goods need to be in pristine condition with any retail seals unbroken.
  • It is your responsibility to ensure that your return items are in appropriate protective packaging.
  • Products given free as part of a promotion offer can not be exchanged or refunded unless the full offer is returned.
  • If you have received a damaged or faulty product from us you can return it for a repair, replacement or refund, simply contact us and we will advise you accordingly. Faulty products returned for testing may take up to 28 days.

Returning Your Order

All Returns should be agreed and confirmed by email in order to be accepted, and must be sent to the address below:-

F.A.O. EPIC SOLUTIONS, Unit E2 Belvedere Point, Crabtree Manorway North, Belvedere, Kent, DA17 6AX

We hold the right to not accept your return if the conditions stated above are not met or if your return request is not agreed by us before receiving your return parcel.

Receiving Your Refund

Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued not later than 14 days after we receive back from you any goods supplied.

Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take 7-14 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.